Ryder Marsh Open Course Information

Module 1 – Safety Culture Development

A Safety Culture has more than one component and it is the interaction of these that form an organisational safety culture. Whilst the Safety systems are a necessary and key element in a Safety Culture and should be the first thing that are considered focusing purely on systems will only drive safety improvement so far before the law of diminishing returns sets in. However good an organisation’s safety systems are a focus on those alone is ultimately insufficient to drive continuous safety improvement.

This interactive one day course introduces you to all the key elements of Safety Culture and explains how it can be shaped and influenced for improvement by taking a holistic approach.

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The course will cover:
• The stages of Safety Culture development, what characterises each stage and how to progress to a more proactive, human focussed and holistic safety culture. This section of the course also explores how to avoid the risk of becoming ‘System Obsessed’ as it develops its safety culture.
• Key aspects of Cultural Safety™ and how they influence organisational Safety Culture. This section of the course explores the role of Rituals, Artefacts, Language and Beliefs in the specific context of shaping organisational Safety Culture.
- Rituals are the processes and systems (formal or informal) that have become common practice within an organisation.
- Artefacts are the objects or products designed to be used by people to meet needs or to solve problems.
- Beliefs are the psychological states in which individuals hold a proposition or premise to be true.
- Language is the way we communicate concepts, feelings and beliefs within a culture.
Understanding the interplay of these aspects of culture will enable an organisation to enhance each aspect to develop Safety Culture positively.
• The role of a ‘Just Culture’
- A Just Culture is the balancing point between a Blame Culture and a No Name No Blame Culture. It balances recognition for safe behaviour with accountability for violations of safety rules.
• Safety Culture gap analysis techniques
- An understanding of the stages of Safety Culture, aspects of Cultural Safety and the role of the Just Culture form the foundation of good cultural gap analysis. This section of the course will teach delegates how to conduct a Safety Culture Gap Analysis and identify corrective actions moving forward.

Delegates will complete the course with a sound understanding of Cultural Safety and a suite of tools to facilitate them in developing the Safety Culture in their own organisation.

Module 2 – Safety Leadership

This one day course introduces the role of Leadership and its influence on Safety Culture. Leadership is more than just management and refers not just to what, but how a person influences and motivates others. Quite often people are selected for management roles where leadership skills are required based solely on criteria related to technical ability. As a result ,under daily work pressures, managers can often be driven to behave in a task orientated way which can result in a failure to communicate the importance of safety. The challenge addressed here is to provide people in leadership roles with the right Risk Literacy and People Management skills. That is an understanding of how they and the people in their charge can overlook or under estimate risks & hazards, what really influences people to take risk and how to manage people effectively in a way that motivates and positively influences their behaviour.

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The course will cover
• The Leadership Cycle
- Organisation: This section of the course explores the role of leadership in supporting a culture that embraces challenge as a stimulus for improvement, encouraging workforce ownership of day to day safety issues and conducting meaningful analysis to gain greater understanding of the drivers of safety behaviours.
- Others: In this section of the course delegates will learn key leadership skills in developing their team, encouraging open communication and recognising positive behaviour.
- Self: This section of the course explores the importance of exemplifying safe behaviours, self-review and the role of negative enquiry and continual professional development.
• Through the exploration of these three aspects of Safety Leadership delegates will:
- Develop an understanding of how Leadership influences organisational Safety Culture
- Explore the importance of getting out and about often enough and at the right time
- Discover how asking the right questions about the right things in the right way can enhance safety performance
- Learn about the tools that enable leaders to find out what employees are doing and why they are doing it, rather than just who’s doing it.

Delegates will leave the course with the tools required to enhance their own Leadership skills, influence those of others and, by applying them, positively influence their organisation’s Safety Culture.

Module 3 – Implementing Behavioural Based Safety

Behavioural Based Safety is a process that reduces unsafe behaviours that can lead to incidents occurring in the workplace. The process works by reinforcing safe behaviour and identifying and reducing the root causes of unsafe behaviour.

This one day course is available to those delegates who have previously completed the Safety Culture Development and Safety Leadership modules as these two days provide the necessary foundation for this final session. The session will draw together the previous learning in order to provide delegates with the skills necessary to develop a Behavioural Safety Process within their organisation.

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The course will cover:
• An introduction to Behavioural Safety and a comparative tool to assess systems in use.
• Measurement (including observations) and Behavioural Analysis. This section covers how to select the appropriate method of data collection, conduct behavioural observations where appropriate as well as how to use indirect measures to assess safety behaviours within your organisation. You will learn how to identify your ‘Top Ten’ key behaviours, agree what ‘Good’ looks like and how to carry out observations for maximum benefit.
• How to conduct Behavioural Analysis. This section will equip you with the knowledge and tools to explore identified behaviours with the goal of uncovering their behavioural root causes. Establishing these behavioural root causes is the key to finding the most effective solution. This section also addresses the importance of constructive interaction and, if appropriate, how to give effective feedback to aid in the identification of the drivers of behaviour.
• Solution creation. In this section of the course you will learn how to use your knowledge of Behavioural Analysis to identify possible solutions that will remove the behavioural trigger (the temptation to behave unsafely) and develop ways of replacing existing systems, practices and tools with safer alternatives aligned with human psychology and driving safe behaviours.
• How to track progress for success. Using the knowledge you have learned throughout the course you will learn techniques for tracking improvement within a framework designed to ensure the solutions indentified are implemented and having the desired effect.

This course is highly interactive and practical to ensure that delegates are well practiced in approaching and observation techniques. By the end of the course delegates will be well on the way to having planned their own organisation-specific approach to implementing a Behavioural Based Safety system tailored to the requirements of the target environment.

*Due to the nature of the skills required to implement a Cultural Safety™ Process successfully and references to material in the other modules, Module 3 – Implementing Behavioural Based Safety can only be undertaken upon successful completion of Modules 1 and 2.

For more information contact: courses@rydermarsh.co.uk

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